7 Bourbon Street HP20 2PZ

Company number 10573206

Duran’s Hair studio Limited is VAT registered with VAT number 263540414

Our Privacy policy is to inform you what information we collect and how we use it

The information we collect and how we do that

At Duran’s Hair Studio we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.

For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair related services:

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula and skin test results. 

We will not carry out any chemical services to children under the age of 16.

We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Booking Fees: 

We require 48 hours notice for cancellation & changes to bookings.

Please see our terms and conditions for full details.

Card details can be securely stored on our booking system.  We are unable to see the cards details in salon.

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time. We also have the new OPT in feature on our booking system to ensure we are GDPR compliant. Going forward your stylist will confirm you are happy to hear from us, this consent is then completed as an e signature and date stamped.

Marketing:

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

Data processors and data locations:

We use numerous leading software solutions within our business to provide the services listed above. This software is only in the location of the salon and is password protected with limited access for all staff members.

CCTV

We currently have cctv within the salon to ensure safety and security for the staff, clients and salon. We only access the cctv in the event of an incident where this may be needed. We do not store historical footage.

You may contact us at info@duranshairstudio.co.uk

• Request a discussion about our Privacy Policy.

• Request information we have stored about you.

• Request we remove all identifying information about you.

• Make a complaint.