TERMS & CONDITIONS
Booking Fee's & Deposits
We require a booking fee to secure all future bookings.
This comes off your final balance at the end of your service.
To cancel or amend your booking we require 48 hours' notice,
If you fail to give us the required notice you will lose your booking fee, and this will then be charged as a cancellation fee.
This is a automatic setting on our system and we are unable to override this.
If you cancel or amend your booking over 48 hours your booking fee may be carried over onto your new booking.
If you cancel or amend your booking 24 to 48 hours prior to your booking, your booking fee will be charged as a cancellation fee.
If you cancel or amend your booking under 24 hours your booking fee will be redeemed as part of your cancellation fee and you may also be charged up to 100% of your original booking charge.
If you arrive to your appointment more than 10 minutes late, we may need to shorten your treatment, or you may be asked to reschedule your appointment.
You will lose your booking fee for this appointment and will be required to pay a new one to re book.
If we are forced to shorten your service due to your late arrival, you will still be required to pay the full balance for the service you booked.
If you miss more than 1 appointment with us, you will be required to pay 75% of your appointment up front and this will then be used for a cancellation fee if your fail to arrive to your next appointment.
You will receive a booking confirmation which are set as the base price, these are subject to change if incorrect services are booked online or if you have add on services in salon.
Personal Items
Due to the nature of our industry we work with a number of different chemicals, therefor we recommend you do not bring high value personal items or clothing with you to your appointment. We do not take any responsibility for personal items or belongings bought into the salon.
AAT (allergy alert test) & Consultations
We do not offer any chemical services for children under the age of 16.
A number of chemical services require a AAT a minimum of 48 hours prior to treatment.
These are mandatory and without having the allergy test we will not be able to carry out the service.
When booking certain services, you may be asked a few questions which will allow us to assess if you need a new AAT or if you are still covered under your previous AAT.
If you fail to have your AAT in the required time, your appointment will be cancelled, and your booking fee will be lost.
It is your responsibility to attend your allergy testing appointment.
Allergy tests are valid for 6 months.
You will need a new allergy test if you have used box colours, have had a new tattoo or Henna.
Also for certain medical reasons. If you are not sure if you need a new skin contact reception and they will be able to advise.
Please complete your consultation form ahead at your earliest convenience. This will flag to us if you require a new allergy test and also speed up your checking in process.
If we have to change your appointment due to allergic reaction or chemical reaction which causes us to not be able to carry out the service your booking fee will be held on your account and can be used against a different treatment or product purchase.
It is very important you are honest with us about your hair history.
We do not accept any liability for issues that arise due to withholding information on the history of your hair.
We offer a free 15-minute consultation with each of our staff members, which we recommend to clients that require any chemical services. In this we will be able to evaluate your hair and do the necessary tests prior to your treatment. We always recommend you have your consultation with the stylist you wish to book with as many stylists work in different ways and to get a true idea of what you require, and the steps needed to get there.
Quotations
Quotes of prices over the phone and for services booked online are subject to change and are based on our basic price guide and not personalised to your individual needs.
To get a exact quote you will need to have a consultation with the stylist that will be completing your treatment.
Through your treatment the price of your service may change, if your hair needs additional toners for example to give the best possible result. Your stylist will keep you updated on these changes as we go through the service. Sometimes additional time is needed, or extra product is used in which case the price will increase. All our prices on our price guide are
from
and are subject to change.
We use a specialist system called Vish when weighing out colour. To get the best results additional colour is often required. Our Vish colour weighing system means you will only pay for the additional colour required to complete your service. You will see this on your receipt as a additional colour charge. Every head of hair is different and by charging by colour weight enables us to keep our base prices as low as possible whilst ensuring the correct costings are charged. The system also records the exact formula used on each visit to keep your colour consistent every time.
Refunds & Corrections.
We do not offer any refunds
on our services provided.
In the unlikely event you are unhappy with your service, we require you to return to us within 7 days of the treatment for us to assess the service given.
This initially needs to be with the stylist that completed your service as they have completed your consultation and have full background knowledge.
Over 7 days will be charged at full.
We will only correct free of charge where a technical error has occurred.
This does not apply if you left the salon happy and have later changed your mind about what you would like.
We reserve the right to make the final decision on if a technical error has occurred.
If you decide once you have left you want your hair to be shorter, lighter, darker etc and there is not a technical error with your hair, the full-service charge for alterations will occur.
If aftercare advice is not followed, and correct aftercare products purchased from us have not been used this will invalidate our corrections policy.
We do not guarantee work done by us when incorrect after care products have been used.
Shop bought products can affect the finish and development of colour and other services, and we do not accept responsibility for issues that may occur that are out of our control, when our professional products have not been used.
They can also strip colour off the hair which will affect the longevity of your service.
We will likely take before and after pictures of our creations for our records.
The use of our products is recommended with all our services and if you use incorrect products this will have an effect of the service and will invalidate our corrections policy.
We take complaints very seriously and can send any concerns you can contact management on 01296 427074.
We want all of our clients to leave happy and feeling the best version of themselves.
We are a free flow salon and if you are not completely happy with one stylist you are welcome to try another. We have a fantastic rage of stylists which specialise in different areas.
Discounts and offers
We reserve the right to withdraw any offers or discounts within the salon. We offer a recommend a friend scheme and a treat card loyalty point scheme. Ask your stylist for details.
Gift Vouchers
Our vouchers are electronic, and we are unable to redeem any vouchers that have expired or past there use by date. This is set on our computer, and we cannot override this. The expiry of your voucher will be inside your voucher card.
By booking with us and paying a booking fee you are agreeing to our terms and conditions.
We require email addresses for all bookings in order for us to send you your booking confirmation, consultation form & our terms and conditions.