Salon Terms & Policies
Bookings, Deposits & Cancellations
A 50% booking fee is required to secure all appointments and is deducted from your final balance.
We kindly request 48 hours’ notice to cancel or amend your booking.
• More than 48 hours’ notice: Your booking fee may be transferred to a new appointment.
• 24–48 hours’ notice: Your booking fee will be retained as a cancellation fee.
• Less than 24 hours’ notice or no-show: Your booking fee will be retained and you may be charged up to 100% of the service price.
• Consultation no-shows: A £10 fee will be charged to the card on file.
All booking fees and cancellation charges are applied automatically and cannot be overridden.
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Late Arrivals
To maintain our schedule and service standards:
• Arrivals over 10 minutes late may result in a shortened service or rescheduling.
• Booking fees will be forfeited for late cancellations and a new fee will be required to rebook.
• If a service is shortened due to lateness, the full service price still applies.
Clients who miss more than one appointment may be required to pay 75% upfront for future bookings.
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Pricing & Services
All online and phone bookings are based on base pricing and may change if:
• An incorrect service is booked
• Additional time, product, or services are required
Your stylist will always discuss any adjustments during your appointment.
We use the Vish colour weighing system, ensuring you only pay for the exact amount of colour used. Any additional colour will appear as a separate charge on your receipt.
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Consultations & Allergy Alert Testing (AAT)
Chemical services are not available for clients under 16.
Certain services require a mandatory Allergy Alert Test (AAT) at least 48 hours prior to the appointment.
• AATs are valid for 6 months
• A new AAT is required if you have used box colour, had a new tattoo or henna, or experienced certain medical changes
Failure to attend your AAT will result in appointment cancellation and loss of booking fee.
If a service cannot proceed due to an allergic or chemical reaction, your booking fee will be credited to your account for future services or product purchases.
We offer a complimentary 15-minute consultation, strongly recommended before any chemical service.
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Hair History & Responsibility
It is essential that all clients are honest about their hair history.
We cannot accept liability for results impacted by withheld or inaccurate information.
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Personal Belongings
For your comfort and safety, we advise against bringing high-value items or delicate clothing.
We cannot accept responsibility for personal belongings brought into the salon.
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Refunds, Corrections & Aftercare
We do not offer refunds on services provided.
Any concerns must be raised within 7 days of your appointment and will be assessed by the original stylist where possible.
• Complimentary corrections are offered only where a technical error has occurred
• Changes of mind are not considered technical errors and will be charged in full
• After 7 days, all services are chargeable
Failure to follow recommended aftercare or use professional products will invalidate our corrections policy.
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Photography
We may take before-and-after images for our records and marketing purposes.
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Offers & Loyalty
All promotions, discounts, and loyalty schemes are subject to change or withdrawal at any time.
Please ask your stylist for current offers.
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Gift Vouchers
• All vouchers are electronic
• Expired vouchers cannot be redeemed and expiry dates cannot be overridden
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Feedback & Complaints
We take all feedback seriously. Please contact management at
managers@duranshairstudio.co.uk
We aim to respond within 7 working days.
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Final Notes
By booking with us and paying a booking fee, you agree to these terms and conditions.
A valid email address is required for booking confirmations and consultation forms.
We are a free-flow salon — if one stylist isn’t the perfect fit, you’re welcome to explore another within our team.